Find answers to common questions about authentication, pricing, and your certificates.
Simply upload high-resolution photos of your item from multiple angles. Our AI performs an initial scan, then our expert authenticators review the findings. You receive a verdict within 24 hours (or 30 minutes with Priority).
We currently authenticate handbags, watches, jewelry, sneakers, and accessories from over 50 luxury brands including Hermès, Chanel, Louis Vuitton, Rolex, Patek Philippe, Nike, and more.
Standard verification is completed within 24 hours. Priority Service guarantees a verdict in under 30 minutes.
Single verification starts at $15. We also offer bundles: 5-pack for $60 and 10-pack for $99. Priority Service is an additional $50.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
If we cannot provide a definitive verdict on your item, you will receive a full refund. See our Terms of Service for complete refund policy.
Your Digital Passport is an immutable certificate of authenticity. It includes the item details, verification data, expert signatures, and a unique QR code that anyone can scan to verify.
Each certificate has a unique URL you can share with buyers. You can also download a PDF version for printing or insurance purposes.
No. Once issued, your Digital Passport is valid permanently and stored securely in our database.
If we incorrectly verify an item as authentic and it is later proven to be counterfeit, we will refund you up to $10,000 toward the purchase price.
Contact support@doauthentication.com with your certificate ID and evidence of the error. Our disputes team will review within 48 hours.
Our support team typically responds within 2 hours during business hours.
Contact Support