The $10,000 Promise
If we issue a certificate stating an item is authentic, and that item is later proven to be counterfeit, we will compensate you for your financial loss up to $10,000 USD.
Eligibility Requirements
To qualify for the Financial Guarantee, all of the following must be true:
- The item was verified by Do Authentication and received an "Authentic" verdict
- You are the original purchaser of the verification OR hold a valid certificate transfer
- The counterfeit determination was made by the original brand manufacturer, a court of law, or a Do Authentication-approved third-party authority
- Your claim is submitted within 90 days of the original verification date
- You possess the original item and can provide it for re-inspection if requested
- All images submitted during original verification were unaltered and accurately represented the item
How to File a Claim
Step 1: Email guarantee@doauthentication.com with your Certificate ID and a summary of the issue.
Step 2: Provide official documentation proving the item is counterfeit (brand letter on letterhead, court ruling, or approved third-party assessment).
Step 3: Include proof of financial loss (original purchase receipt, bank/credit card statement showing transaction).
Step 4: Be prepared to ship the item to our facility for physical re-inspection at your expense.
Step 5: Our team will review your claim within 10-14 business days. Approved claims are paid via wire transfer only.
Exclusions
The Financial Guarantee does not cover:
- Items verified as "Unable to Authenticate," "Inconclusive," or "Counterfeit"
- Damage, wear, alterations, or condition issues unrelated to authenticity
- Claims submitted more than 90 days after original verification
- Items that have been modified, repaired, or restored after verification
- Verification performed using images that were manipulated, filtered, or misrepresentative
- Losses exceeding the actual purchase price paid (speculative or market value not covered)
- Consequential damages, legal fees, or emotional distress
- Items verified under promotional, discounted, or free verification offers
- Fraudulent claims, intentional misrepresentation, or collusion
- Claims where the original item cannot be produced for re-inspection
Claim Limits
- Maximum payout: $10,000 USD per claim
- Maximum claims per user: One (1) claim per calendar year
- Payout is limited to the lesser of: purchase price paid or $10,000
Contact
Email: guarantee@doauthentication.com
Response Time: 10 business days